Support

Use the email address associated with your FLOOR account. If you still cannot access the account, contact us with the email address you used to sign in.

Use the large microphone control near the bottom of the room. Hosts and speakers can choose MUTE or UNMUTE. Listeners use ASK to ask to speak, or LOWER to lower a raised hand; asking does not turn on your microphone. If you use listener incognito or hidden presence, reveal your profile before asking to speak. The separate Leave button exits the room.

Allow microphone access for FLOOR in your browser’s site permissions, and check your device’s microphone permission for the browser or FLOOR app. Return to FLOOR, leave and rejoin the room, then use UNMUTE when you are on stage. You can keep listening without microphone access. If it still does not work, contact support with your device, browser, and the error message.

Creator memberships are $2.99 per month. They renew until you cancel. Cancelling stops the next renewal and keeps access through the current paid period.

When a host rejects a paid guest pin, FLOOR refunds the pin charge. The rejected link is not published in the room.

Clips are user-initiated. Use the clip control in a room to create a short clip from a moment you choose.

Choose a Business account in your profile, add the requested identity information, and submit the verification request in the app. FLOOR reviews the request before a business badge appears.